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Palletforce Outlines Success at Members' Meeting

The second Palletforce Members’ General Meeting attracted 200 delegates from network member companies to the Hilton St George’s Park in Burton upon Trent.

During the one-day event members heard from chairman Heath Zarin, and later took part in a Q&A session with Palletforce directors including chief executive officer Michael Conroy.

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Outside the main hall, there were workshops with members from all the Palletforce member support departments and the chance to chat informally with directors, other members of the Palletforce team, and company suppliers.

With the opening of the new SuperHub just months away, Zarin told delegates that in the last 18 months the company had been involved in major strategic investments, coupled with significant acquisitions.

“Palletforce values and members are the strongest in the sector,” he said. “But our sector is changing too, and we will serve as an enabler for your business as if it was our own. We are all connected and in this together, working together and for each other.”

Michael Conroy promised that 2017 would be the year of the Super Network.

He said: “You wanted more capacity, we have invested in and built the SuperHub. You wanted more members, we have added six including two new acquisitions in 2016. You wanted more technology, we delivered industry-leading systems and are investing further to remain the best.”

He also pointed out that Palletforce has continued to perform consistently well despite uncertainties in the industry as a whole.

“The sector is 25 years old. Dual networking is prevalent, transport businesses are struggling with succession planning, and the ability to have the best member in every network has become increasingly difficult to achieve.

“However, while the markets may be uncertain, Palletforce has remained strong and members should take comfort from this. We have the capability, infrastructure and financial backing to lead much-needed consolidation in the sector.”

Delegates were also addressed by Palletforce’s operations director Mark Tapper, and member relations director David Breeze who has been integral in the recruitment of six new members in 2016.

Meanwhile IT director Dean Hughes reported on the success of the revamped Alliance IT system, as well as a £500,000 investment in tracking which will be a platform for future development and, when fully deployed in 2017, will feature more functionality and create efficiencies.

Following the event, Michael Conroy reiterated Palletforce’s determination to push on in 2017.

“Our vision is simple,” he said. “We cannot and will not rest on our laurels. This year it is in all of our interests to take steps to have the best members and provide the world class service in every postcode. We will lead the sector.”