The main purpose of this role is to be the first point of contact for Palletforce members. Resolving any problems or queries, and provide a high level of support to the night operation. Ensuring that service levels are monitored and standards are maintained.
Closing Date: March 12th 2025
Job Title: Depot Support Coordinator (Night Shift)
Location: Burton-upon-Trent, DE14 2SY
Salary: Up to £25,000
Closing Date: Candidate Dependant
What is the opportunity?
Join us as a Depot Support Co-ordinator within our Depot Support Team. The main purpose of this role is to be the first point of contact for Palletforce members. Resolving any problems or queries, and provide a high level of support to the night operation. Ensuring that service levels are monitored and standards are maintained.
Working hours need to be flexible to meet the needs of the business. Your regular shifts will be – 17:30 – 02:00 (30 min break). Covering 22:00 – 06:30 due to holidays/absence.
Responsibilities:
Carrying out general day to day duties relating to the transport function – including but not limited to;
- Processing discrepancies on consignments efficiently and effectively, using a high level of accuracy and attention to detail
- Providing help and advice using the organisation’s products or services.
- Communicating courteously by telephone, email and face to face both internally and externally.
- Investigating and solving problems which may be complex or long-standing. Any problems that are unable to be resolved being brought to the attention of the Depot Support Manager in a prompt and timely manner.
- Dealing with difficult telephone calls calmly and professionally; resolving problems and issues in a proficient manner.
- Keeping accurate records of discussions or correspondence with depots where appropriate.
This really is a fantastic opportunity to join the team who consistently strive to provide an excellent service and build a strong, positive reputation within the business.
What you will need to succeed?
- Excel (Microsoft) Experience
- Polite and professional
- Able to work as an effective team player, supporting and recognising the need for support wherever appropriate and be able to work on own initiative.
- Build and maintain positive external relationships internally within the team, member depots and other Palletforce staff.
What you will get in return?
With a genuine culture of reward and recognition, we want our colleagues to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave, excellent pension scheme and life assurance.
There’s no doubt that you will be compensated for your hard work and commitment so if you are looking for a fast-paced company, with a global brand and a strong UK presence that actively invests in its people, then this is an excellent opportunity for you to work within a friendly, proactive successful team.
Diversity and Inclusion
Equality, diversity and inclusivity are at the heart of everything EV Cargo does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business. By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group
EV Cargo reserves the right to close the vacancy before the stated closing date if a high volume of applications is received.
Due to the volume of applications we receive, we regret that we are not able to provide detailed feedback to applicants that were not shortlisted.
